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How Twitter Can Become A New Breed Of Technology Company

Khris Loux is the founder and CEO of Echo, a commenting platform. He tweets at @Khrisloux.

With leadership from its founders and a significant infusion of cash from investors, Twitter has created an innovative no-charge service for users and industry-standard APIs for developers. But more recently, access to its data through those APIs has been fairly inconsistent, with particularly opaque procedures for getting at its most coveted dataset, its full stream of Tweets.

Twitter has recently begun selling publishers, big and small, access to all its Tweets. Its licensing of the “full firehose,” as it is also known, to Google (NSDQ: GOOG), Microsoft (NSDQ: MSFT) and Yahoo (NSDQ: YHOO) marks Twitter’s first big move towards monetization. The micro-blogging company has yet to make public the terms of these deals, but according to onereport, Twitter is bringing in a combined $25 million from those agreements. Meanwhile, Twitter has granted small startups access to the same data at rates “proportional to the size of the company,” according to Ryan Sarver, Director of Platform at Twitter.

This points to a potential conflict: Quiet deal-making, variable pricing, and uneven access across Twitter’s partner base could create questions about the commercial viability of the entire ecosystem. Twitter has an opportunity to maximize its own value and retain its inter-galactic goodwill with users and partners alike by fostering a new level of transparency around the licensing deals.

How to do that?

Twitter should license the full firehose to publishers, whether directly or indirectly through partners, in a real-time feed that includes all the elements of the Tweets, like geotargeting, time stamp, etc. And the communication between Twitter and those potential partners over pricing, process and terms should be open and transparent.

Similarly, Twitter has an opportunity to create either value or angst for the developer community. The Twitter platform has led to countless third-party innovations, resulting in a rich set of applications that enhances the core platform. And Twitter has publicly encouraged these developers to join in the “gold rush” of opportunity and build businesses on its platform.

Indeed, the staggering growth of the service and a healthy ecosystem of complimentary applications have made Twitter a sort of benevolent king.

Now the hard part: building a business without becoming a tyrant.

Twitter’s recent release of Twitter Lists, for example, undercuts the work of partners like TLists and shows the tightrope that Twitter (indeed all proprietary platforms) must walk to both grow their core platforms while also making sure that developers have an incentive to build on top of those platforms. Twitter’s failure to strike that balance could alienate a prime engine of its long-term value and growth.

These issues are obviously not unique to Twitter; many successful companies (especially on the web) face these same challenges as they mature. But for its part, Twitter has an opportunity to figure out that happy medium in a way that has eluded companies such as Microsoft and Facebook. And if its executes well, Twitter can establish itself as a new kind of technology company.

In short, it’s the ultimate opportunity for Twitter to create a radically open business model, one that mimics the open nature of the Twitter service itself.

Mar 18, 2010 8:30 AM ET

Khris Loux

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Posted In: Features, Leading Voices, Media & Publishing, Companies, Twitter

  • jon toof

    I discovered $9.99 increase in my 2/09 verizon mobile bill.  Called Verizon and customer service said increase due to my signing up for bluefrog/gomobile (they couldn't tell which) premium text msg'g service.  Never ever happened. 

    Verizon and I placed conference call to bluefrog/gomobile at 888919777 and talked to someone who, not to place too fine a point on the nature of the conversation, was not particularly conversant (we actually heard what sounded like a dog barking in the background), but who said he'd cancel the premium account. 

    How this all happened is beyond me, since I have never responded to any type of text msge (I'm an old, mobile illiterate guy of 62), which I understand is a necessary predicate for signing up for the so-called premium service.  What I'd give for a couple of minutes alone in a dark alley with whomever devised this scam.

  • All I Can Say Is I Was There Technical Support in ATL, I wish I Had Known Of The Troubles, I Would Have Worked With Them Just To Have Piece Of The Pie!!They Always Paid OnTime~ They Will Be Missed, Any Investors Out There Wanna Invest In 16 Million In Me?

  • Concerned

    The frogs were rescued before the office was locked - I'm not sure how, but I know that they're divided between 2 former employee's homes.

  • Jalene Evans

    Of greater concern than all the dollars wasted is, what happened to the blue frogs they had in their office?  Yes, actual Blue Poison Dart Frogs (Dendrobates azureus)!

  • Ken Melman

    Here's what I recall of Blue Frog Mobile at every single CTIA or MMA event:
    bunch of really drunk Hip Hop artists walking around hitting on chicks while some Blue Frog lackey hands out ringtone promo material…now that's a great business plan.

  • Tricia,

    It was never clear to me what problem Blue Frog solved. They succeeded in fleecing Canaan plus other investors out of $16 million dollars to sell ringtones and wallpapers when there were already thousands of companies selling these products online at the time. Seems Canaan should have known this as it was as obvious as rain in Seattle. Repositioning Blue Frog to pursue interactive TV was equally brain dead as compelling content creates the opportunity for audience engagement, not the other way around. This is evident for videogames, movies, music on CD or mp3, etc.

    An amazing waste of capital, and an outstanding example of too much capital being managed by marginal investors. The management of Blue Frog would have been better off pursuing a sale at the time of investment.

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