Verizon Backtracks On 3 Cent SMS Fee; It’s A ‘Proposal’ Up For ‘Discussion’
Verizon Wireless (NYSE: VZ) is backtracking on the 3 cent per-SMS fee it told partners it would begin charging for every message delivered over its network. And yet it still sounds like a fee increase is coming. Which companies get charged, how much and when is still at play to some extent. The OpenMarket memo sent out to partners (and obtained by RCR) that shined light on the new fee was simply a “proposal” that Verizon floated for “discussion,” the carrier said. “Specific information in one proposal, which would impose a small per-message fee on for-profit content aggregators for commercial messages, has been mistakenly characterized as a final decision to implement,” spokesman Jeffrey Nelson wrote in an email distributed to journalists. “We don’t envision this type of change to in any way affect non-profit organizations or political and advocacy organizations.” The draft proposal that was sent to a group of companies that do business with the carrier was “intended to stimulate internal business discussions and in no way should have been released to the public and represented as a final document.”
Somewhere along the way though, plenty of potentially affected companies were under the impression that this was indeed a final decision. Verizon didn’t clear the issue up yesterday when it sent out a brief statement about the fee increase. Quite the opposite in fact… “We recently notified text messaging aggregators that there will be an increase in the fees they pay for the services they receive from Verizon Wireless” doesn’t sound like much of a proposal. Verizon went on to point out that the new fee “is the first increase the company has implemented since the service began in 2003.”
Singlepoint CEO Rich Begert’s still under the impression Verizon will be implementing the new fee in a few weeks, and here’s why. Verizon Wireless sent the him an addendum to their existing agreement yesterday that said the new fee was being implemented Nov. 1. There was no proposal-like language in the document. He read it as a significant change to their existing contract. “That was certainly my interpretation… This is kind of unprecedented … because nothing like this has happened in the past,” he told mocoNews.
The 3 cent per SMS fee would be equivalent to $30 per CPM, he pointed out. “That’s very expensive when you have a lot of other costs associated with it as well… That totally upsets the economic model that the industry’s been built around.” And the impacts would ricochet throughout the mobile content space: “I think it has huge implications for the industry. Not only the content delivery, but advertising as well… This is totally unprecedented across the industry.” The Verizon fees are “exponentially more” than the fraction charged for text message delivery by the other carriers, he told us. “I’m confused. I look at the fees that are already charged and I see those as reasonable.”He didn’t mince words when asked if Singlepoint might simply have to end business dealings with the carrier if the fee is put through: “I think that could be a very likely outcome.” Of even more concern is whether the other carriers will follow lock-in-step if Verizon implements the fee. Begert: “Certainly there’s a concern that others will attempt to replicate that.”
Read Verizon’s letter from today in its entirety after the jump…
From Verizon:
As Verizon Wireless continues to review the competitive marketplace, we constantly work to provide additional value to our customers, employees and other stakeholders.
We are currently assessing how to best address the changing messaging marketplace, and are communicating with messaging aggregators, our valued content partners, our technology business partners and, importantly, our friends in the non-profit and public policy arenas.
To that end, we recently notified text messaging aggregators - those for-profit companies that provide services to content providers to aggregate and bill for their text messaging programs - that we are exploring ways to offset significantly increased costs for delivering billions upon billions of text messages each month.
Specific information in one proposal, which would impose a small per-message fee on for-profit content aggregators for commercial messages, has been mistakenly characterized as a final decision to implement. We don’t envision this type of change to in any way affect non-profit organizations or political and advocacy organizations.
We have not increased the per-message cost to aggregators since our messaging service began in 2003, and we have never envisioned a cost to consumers or content companies, but rather on content aggregators themselves. That draft was intended to stimulate internal business discussions and in no way should have been been released to the public and represented as a final document.
At Verizon Wireless, we strive to provide our messaging customers with maximum value, and work to implement business decisions that encourage the use of messaging between individuals and organizations in both the marketplace of ideas and the commercial marketplace, and we will continue to strongly encourage the use of our services by charitable organizations as they perform their good works.
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Comments (4)
Oct 11, 2008 1:22 PM
why kill the goose that laid the Golden Egg? If anyone knows of any vendor action being taken plz post it. This makes WAP an even more attractive channel.
Oct 13, 2008 3:53 PM
Put simply and succinctly: Go to hell, Verizon! The stupidity that would dream up such a pricing model change is beyond me, because if adopted carrier-wide it will kill off the relatively nascent SMS publishing/advertising industry, the very industry that’s driving so much text messaging traffic to Verizon and the other carriers. Perhaps the dunderheads think they should be creating or controlling that content and the advertising infrastructure? Unbelievable ...
Gern
Oct 17, 2008 10:39 AM
This isn’t the first time that Verizon has upset millions of people. Back in 2007, there was its shortfall fee – a $2 monthly charge that was levied to clients who didn’t use their long distance service. Now, Verizon has come up with another creative approach to revenue creation – charging 3 cents for every text message processed on its network. Of course, this charge would arrive on the eve of mobile marketing’s explosion in the US. Verizon has seen an opportunity to capitalize on a rapidly emerging market, but its actions, however, do little to embrace the market’s growing acceptance of mobile as a very serious and relevant marketing channel.
This new cost, albeit still in “proposal stage” according to Verizon, comes as a shock to everyone in the mobile landscape. The announcement that the imposed new fee would start on November 1st, has not allowed for any significant discussions or greater consideration for the subsequent impact to the industry, and consumers. Verizon, by acting in such a short-minded and selfish way, has marred our industry – everyone from messaging aggregators, content partners, mobile marketing providers – and has potentially set mobile marketing in the US back 5-10 years.
If Verizon’s new messaging charge does go ahead on November 1st as threatened, thousands of providers will also be forced to increase their price structures, including ours. This will completely upset the model upon which our industry has been built. But then again, a selfish and short-sighted company wouldn’t care about that. Simply put, this move by Verizon is not conducive to the greater advancement of mobile marketing being considered and conducted by so many companies at a time when they need it more than ever.
Jun 25, 2009 1:46 AM
Sms messages should be very cheap.
A lot of users use sms nowadays, especially with the new text2land.com service that allow you to send sms to landline phones, very cool.