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Reviewers Get Earful After Calling The BlackBerry Storm Buggy; But User Complaints Keep Coming

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imageFollowing The New York Times (NYSE: NYT) review of the BlackBerry Storm that pegged the highly anticipated touchscreen as a “dud,” reviewer David Pogue dug into his mailbag to share with us some of the reactions he got from his scathing review. And, interestingly, he came to two conclusions: many people had the same difficulties with the device, if not more, and that there’s a new underdog in town—BlackBerry, with Apple (NSDQ: AAPL) now the Goliath. He writes: “I’ve always thought that that vocal sub-population of Mac fans make up the world’s most-watchful, most-hostile grassroots lobbying arm. But now I see that I was wrong. There’s an even nastier one: the BlackBerry nuts.” After writing about our experiences with the Storm, and agreeing with Pogue, we also received a number of nasty complaints.

Meanwhile, complaints about the Storm continue to fall in sheets. From a comment on mocoNews: “After spending several weeks as part of a development team working on a port for a very well-known product for the Storm, we couldn’t believe the issues we were having with it. Seems that we were vindicated in our thoughts about it, and it wasn’t just a dodgy development version we had.” 

And, there’s other forums, too. In a Howard Forum’s post, a user listed four bugs, three of which sounded new. One prevented him from actually being alerted to an event on his calendar, even though it had been set, and in another case, if you set a special ringtone for someone, the phone would still ring even if the ringer was off. The third problem was that the phone incorrectly recognized the incoming caller. Repeatedly, the caller ID said “Monty” was calling, but when the person answered it was someone else. These three problems were echoed by later forum participants.

Neither RIM (NSDQ: RIMM) nor Verizon (NYSE: VZ) have commented publicly on the criticisms of the new device.

Dec 4, 2008 6:30 PM ET

Posted In: Companies, Apple, RIM, Verizon, Vodafone, blackberry, storm

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