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Italy’s Consumer Watchdog Investigating 3 For Overcharging For Mobile Web Services

Another story of mobile broadband sticker shock. Italy’s competition authority AGCM is looking into complaints that customers of 3, the Hutchison Whampoa-owned mobile network, was grossly overcharging for mobile web services. Reuters reports that the AGCM has “ordered” 3 to suspend the invoices of some customers, whose bills for the service reached some 10,000 euros ($15,850). The consumer watchdog said it was specifically looking into whether customers had been properly warned that they would trigger such high prices if they went over their 5 gigabyte per month data limit. The bills in question range from September 21, 2007 to May of this year, when 3 upgraded its billing system to prevent more cases like this happening.

 

Jul 21, 2008 7:12 AM ET

Posted In: Legal, Companies, 3 UK, Countries, Europe, agcm, italy

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