Earnings: Virgin Mobile UK Contract Customers Surge On Cross-Selling
Virgin Media, Britain’s second largest pay-television company, and owners of Virgin Mobile UK, its MVNO service, reported first quarter earnings today. Mobile revenue in the quarter fell 3 percent to £135.3 million ($205 million) from £139.5 million ($211 million) a year ago, as low value prepay subscribers left the company, which Virgin said reflected their decision not to focus on the lower end of the market because of its lower overall profitability. These low-end customers were replaced by more valuable contract customers, as Virgin’s strategy of cross-selling mobile contracts to its broadband cable customers was paying off. Virgin Mobile added 62,900 contract subscribers in the quarter, a 63 percent jump from last year, giving it a total of 712,300 contract customers. As of the end of Q1, Virgin Mobile UK has a total customer base of 3.956 million, with 82 percent prepay customers, and 18 percent contract customers.
Results | Webcast | Presentation
Other earnings highlights:
—Prepay declines: Virgin lost 157,200 prepay customers, which it said reflected a highly competitive market, and its decision to shift away from the low end. It also warned that it expected to see more of its prepay subscriber base decline in 2009.
—Overall mobile ARPU up slightly: ARPU for the quarter was £10.64 ($16.13), up from £10.06 ($15.25) compared to last year, thanks to a larger contract customer base.
Posted In: Money, Earnings, Companies, Virgin, Virgin Mobile, Countries, Europe, UK
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