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Apple Tries To Fix 3G Connectivity Problems; Provides 60-Day Extension to MobileMe Subscribers

imageApple said its software upgrade distributed on Monday for the iPhone 3G was in part expected to fix the problems with reception and dropped calls. Apple (NSDQ: AAPL) spokeswoman Jennifer Bowcock told USA Today on Tuesday: “The software update improves communication with 3G networks.” However, she did not elaborate beyond that. The dropped calls have been an issue for only some users, and typically when a call is being handed off from 3G to a slower network, like EDGE. Since the upgrade, a lot of people are reporting better service, but others are reporting new problems, like the inability to make phone calls or “bricked” or broken devices.

MobileMe customers get another extension: On Monday, Apple also acknowledged ongoing problems with its syncing service MobileMe by issuing a free 60-day extension. The extension is in addition to the 30-day extension subscribers already received. Subscribers paid $99 for a year of service. “We have already made many improvements to MobileMe, but we still have many more to make,” Apple said in an e-mail to subscribers. “We know that MobileMe’s launch has not been our finest hour.”

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Aug 20, 2008 11:56 AM ET

Posted In: Companies, Apple, iphone, mobileme

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